Cancel and refunds

How to cancel

Sign in on this hostname, open Pro, and choose Cancel Pro now. The Stripe subscription is cancelled at once. Remaining days are not kept. Rationales, the rest of the bank, the mock, and AI comments return to the free gate on this exam only.

Do not use a billing portal that waits until the period ends. That would leave Pro open after you asked to stop.

What cancel does not do

Cancel stops later charges and closes Pro. It does not, by itself, return money already taken this month. To get money back, request a refund.

How to request a refund

Write from this account email to [email protected]. Name this exam (CITB HS&E practice), the approximate payment date, and the reason. We try to reply within five business days. Refunds are processed through Stripe. When a refund is issued, Pro on this exam closes immediately. A partial refund does the same.

When we refund, and when we may refuse

We refund duplicate charges and obvious mistaken charges. We also refund where Pro was already closed when you were charged, or where you could not use the site and so could not use what you bought.

Where consumer law that applies to you gives a cooling-off or withdrawal right — for example 14 days for many UK and EEA distance contracts — we honour that right. Write to [email protected] from the account email. A statutory refund still closes Pro on this exam immediately. Using the bank does not, by itself, cancel a right the law still gives you. We do not ask you to waive those rights at checkout in this period.

Outside those statutory rights, we may decline a goodwill refund where Pro content on this exam was already used, except where New Zealand law requires otherwise. We do not pro-rate a month as a default.

If you are a consumer in New Zealand, rights under the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 still apply.

Failed payments and disputes

If a renewal fails, Pro on this exam closes immediately. We do not keep charging until you pay again. A bank or card dispute is not the same as a refund request. We may close the seat on this exam while it is investigated.